Riders First • Policies & class preparation
Terms & conditions
Know the fees, understand your options, and arrive ready to ride. Review these policies and your registration confirmation before your class.
Non-refundable, plus any applicable class-price difference. Submit your request at least 7 days before class.
Read the rescheduling policy ↓Charged when you next register, in addition to the normal price of that new class. Your original payment is forfeited.
Read the no-show policy ↓01 / Schedule changes
Rescheduling your class
To request a different class date or location, submit the Reschedule Request Form at least 7 days before your scheduled class date.
- A non-refundable $50 rescheduling fee applies.
- If you move from a promotional class to a higher-priced class, you must also pay the difference in class price before your registration is moved.
- Changes depend on available space. Your requested date and location are not guaranteed.
- Your registration will be moved once availability is confirmed and the required payment is complete. Watch for confirmation of your new class.
Is your class less than 7 days away? Text Riders First at 463-269-9959 to discuss your options. Contacting us does not guarantee a reschedule.
Submitting a request does not by itself change your class. Wait for confirmation from Riders First.
02 / Missed classes
No-shows & your next registration
If you are a no-show for your scheduled class, your original registration and registration payment are forfeited.
A $150 no-show fee is charged when you next register for a Riders First class. This fee is in addition to the normal price of the new class; it does not replace the new registration payment.
Your next registration total = the new class price + $150.
The payment for the missed class is not credited toward that new registration.
If you know you cannot attend, contact us before class and review the rescheduling policy above.
03 / Registration payments
Cancellations, refunds & incomplete courses
Registration payments are non-refundable. If you cancel or miss class without an approved reschedule, are counseled out, or fail to complete any portion of your training or testing, your registration and registration payment are forfeited.
There is no guarantee that you will complete or pass the course or evaluation. Choosing to retake the full course requires a new registration and payment.
The $150 fee described above applies to no-shows and is charged at the next registration.
04 / Prepare for your Basic RiderCourse
Before you arrive
Thank you for choosing Riders First. We are committed to providing rider education in a safe, positive environment. The preparation guidance below is for the entry-level Basic RiderCourse (BRC). Review your confirmation email for your specific class requirements.
Read your registration email
Your confirmation email includes your online eCourse link, class details and riding-range information. It is sent automatically after registration from a do-not-reply address. Check your spam or junk folder if you cannot find it, then contact Riders First for help.
Arrive 30 minutes early
Plan your route using our locations and directions page. Your instructors must start on time. If you arrive late, you will be dropped from the class.
Be able to balance and ride a bicycle
You must be able to ride and balance a bicycle before beginning the BRC. If you are not already riding a motorcycle and have not ridden a bicycle recently, practice on a bicycle before class to refresh your balance and coordination.
Come rested and bring food and water
Get adequate rest and eat before class. Bring water and snacks for your needs. Food and drinks are not provided, and there is no scheduled lunch break.
05 / Required gear & documents
Bring everything you need to ride
No loaner riding gear is available on site. You must bring and wear all of the following for the riding sessions:
- A DOT-compliant helmet.
- Eye protection, such as a helmet visor or glasses.
- Full-finger gloves.
- A long-sleeved shirt or jacket.
- Long pants with no holes.
- Sturdy, over-the-ankle boots; tennis shoes are not permitted.
If you arrive without proper riding gear, you will be dropped from the class.
Required documents
- Your valid driver’s license.
- Your MSF EP 1x11 eCourse completion certificate. Use the course link in your registration confirmation email.
- All required signed waivers. Follow the waiver instructions sent with your registration, including any electronic-signature instructions.
Riders under 18
A parent or legal guardian must be present to sign the required waiver before you begin. They may leave after signing.
06 / Course completion
Passing, retesting & taking the course again
Understand the expectations
Come prepared and we will make every effort to guide you through the BRC. Not every student completes or passes the course. You must meet each exercise’s objectives and participate safely. Passing is not guaranteed.
Knowledge test
The knowledge test is administered at the end of the MSF EP 1x11 online eCourse. Your registration confirmation email contains the eCourse link.
Riding skills evaluation
You may accumulate no more than 16 points to pass the riding skills evaluation. A maximum of two evaluation attempts is permitted. A second attempt may be offered but is not guaranteed.
If you do not pass, speak with your RiderCoach or contact Riders First for retesting instructions and to discuss future-class options.
Retaking the full course
If you choose to take the full course again, you must complete a new registration and pay for the new class to reserve a seat.
Being counseled out for safety
Motorcycle riding requires mental focus, physical coordination and control. Riders develop these skills at different speeds. If you cannot meet an exercise’s objectives or present a safety risk to yourself or others, your RiderCoach may counsel you out of the course.
If you are counseled out, you must register again and restart the course at a later date. The registration-payment policy above applies.
07 / Ready for class
Your packing checklist
Check each item as you prepare for your first session.
Privacy Policy
Effective Date: September 19, 2026
Last Updated: September 19, 2026
Riders First LLC (“Riders First,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Riders First collects, uses, stores, protects, and shares information when you use our websites, course registration system, Rider Portal, motorcycle training programs, communications, and related services.
This Privacy Policy applies to Riders First websites and digital services, including riders-first.com, our public registration system, Rider Portal, and other Riders First systems that link to this Policy.
Information We Collect
Depending on how you interact with Riders First, we may collect:
Name
Email address
Telephone number
Mailing or residential address
Date of birth
Driver’s license information
Course selections and registration information
Rider Profile information
Attendance and course-completion information
Waivers and electronic signatures
eCourse completion information and uploaded certificates
Motorcycle or training information when applicable
Payment and transaction information
Discount, credit, refund, or fee information
Communications with Riders First
SMS consent and opt-out information
Technical, security, device, browser, and system information
Other information you voluntarily provide to Riders First
We seek to collect only information reasonably necessary to operate our training programs, provide rider services, maintain required records, process transactions, communicate with riders, protect our systems, and comply with applicable requirements.
Registration and Rider Profiles
When you register for a Riders First course, we may create or associate your registration with a permanent Rider Profile.
Your Rider Profile allows Riders First to maintain accurate training and registration records across multiple courses and interactions.
Information associated with your Rider Profile may include contact information, date of birth, driver’s license information, registration history, attendance, course results, waiver status, eCourse status, payment history, and other information needed to administer Riders First programs.
We use safeguards designed to prevent unauthorized access to another rider’s profile or registration.
When identity information cannot be matched reliably, Riders First may route the registration or requested change for authorized staff review rather than automatically combining or modifying Rider Profiles.
Date of Birth and Driver’s License Information
Riders First may collect your date of birth and driver’s license information when reasonably necessary for rider identification, registration requirements, training records, eligibility verification, duplicate-profile prevention, state or program requirements, or other legitimate operational purposes.
Driver’s license information and other sensitive identity information are subject to additional access controls and security protections.
Riders First does not intentionally expose full driver’s license numbers or sensitive identity information through public webpages, text messages, email links, or ordinary administrative displays.
We may use protected server-side matching methods to determine whether registration or identity records correspond to an existing Rider Profile without displaying the underlying sensitive information.
Payments and Financial Information
Riders First uses third-party payment providers, including Stripe, to process applicable online payments.
Riders First does not intend to store complete payment-card numbers, card verification values (CVV), or other full payment credentials within the Riders First platform.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
Riders First may maintain transaction records necessary to document charges, discounts, fees, credits, adjustments, refunds, partial refunds, disputes, chargebacks, reversals, and other financial activity related to a rider’s registration.
These records may include transaction amounts, payment status, provider transaction identifiers, timestamps, and related registration information.
Waivers, Signatures, and Uploaded Documents
Riders First may collect electronic waivers, acknowledgements, signatures, certificates, and other documents required for participation in a training program.
These records may be associated with your registration and Rider Profile.
Uploaded and generated documents are intended to be stored using private access controls and made available only to authorized users with a legitimate need to access them.
Riders First may retain signed waivers and related records as part of the permanent training or Rider History record where appropriate.
eCourse Records
Certain Riders First courses may require completion of an online eCourse or submission of an eCourse completion certificate.
Riders First may collect and maintain information regarding:
Whether an eCourse is required
Completion status
Certificate information
Uploaded completion documentation
Review or approval status
Relevant completion dates
This information may be used to determine course readiness and whether required pre-course tasks have been completed.
Email Communications
Riders First may use your email address to send communications related to:
Registration confirmations
Rider Portal access
Authentication and account security
Password recovery
Course requirements
eCourse requirements
Waivers
Schedule changes
Course reminders
Rescheduling or cancellation
Training records
Customer service
Other legitimate Riders First operational communications
Certain account-security emails may contain time-limited authentication information. Riders First uses security controls intended to protect these communications and related credentials.
SMS and Mobile Information
Riders First offers optional SMS course notifications.
If you affirmatively opt in, Riders First may send transactional text messages concerning your:
Registration
Course requirements
Attendance confirmation
Rider Portal
eCourse or waiver requirements
Schedule
Location
Course reminders
Rescheduling or cancellation
Important operational or course-specific updates
Message frequency may vary. Standard message and data rates may apply.
SMS consent is optional and is not required to register for a Riders First course.
You may opt out of Riders First SMS messages at any time by replying STOP.
For assistance, reply HELP.
Where permitted under the applicable consent rules, replying START may restore SMS notifications after a previous opt-out when valid prior consent exists.
Riders First maintains records of SMS consent, opt-out requests, and related messaging preferences as necessary to honor your choices and document compliance.
Mobile Information and SMS Consent
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
Riders First will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that messaging campaign.
We may share information necessary to provide SMS services, including your telephone number or SMS consent status, with service providers that help Riders First provide and operate the messaging service, including messaging-platform providers, telecommunications carriers, and vendors assisting with message delivery.
Text-messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.
Cookies and Technical Information
Riders First websites and digital services may collect technical information necessary to operate, secure, diagnose, and improve our systems.
This may include:
IP address
Browser type
Device type
Operating system
Date and time of access
Application or system events
Authentication and session information
Security and error information
Pages or functions accessed
Other similar technical information
We may use cookies or similar technologies when reasonably necessary for authentication, security, session management, preferences, functionality, analytics, or system operation.
We do not use technical information to infer sensitive rider characteristics for course eligibility or Rider Profile reporting.
How We Use Information
Riders First may use personal information to:
Process registrations
Maintain Rider Profiles
Administer courses
Determine course readiness
Maintain training and attendance records
Process payments and financial transactions
Provide Rider Portal services
Verify identity
Prevent duplicate or fraudulent registrations
Provide customer service
Send authorized email and SMS communications
Maintain waivers and training documentation
Manage rescheduling, cancellations, and course changes
Protect Riders First systems and information
Investigate technical or security problems
Maintain audit and transaction records
Comply with applicable legal, regulatory, contractual, program, or safety requirements
We do not use personal information for purposes materially unrelated to the reason it was collected without an appropriate basis for doing so.
Indiana Bureau of Motor Vehicles and Ride Safe Indiana
Riders First is an approved motorcycle safety training provider participating in Indiana’s Ride Safe Indiana program.
As part of administering motorcycle training programs and applicable endorsement or program requirements, Riders First may provide certain rider, registration, attendance, course-completion, testing, or related information to the Indiana Bureau of Motor Vehicles (BMV), Ride Safe Indiana (RSI), or other authorized state systems or personnel.
Information provided may include information reasonably necessary to identify the rider, document participation or course results, verify successful or unsuccessful completion, satisfy program reporting requirements, or support applicable motorcycle endorsement processes.
Riders First limits these disclosures to information reasonably necessary for authorized program administration, reporting, verification, or other applicable legal or governmental purposes.
Information provided to the Indiana BMV or Ride Safe Indiana is subject to applicable state and federal requirements and the privacy, records-management, and information-security requirements governing those agencies.
Sharing information with the Indiana BMV or Ride Safe Indiana for authorized motorcycle-safety program administration does not constitute selling or sharing a rider’s mobile information or SMS consent information for marketing or promotional purposes.
Service Providers
Riders First uses service providers to operate portions of our business and technology platform.
Depending on the service, these providers may include companies that provide:
Cloud hosting and database services
Authentication
Payment processing
Email delivery
SMS and telecommunications services
Website and application hosting
Security and monitoring
Document storage
Software development and infrastructure services
These providers may process information only as necessary to perform services for Riders First and subject to their applicable agreements, privacy practices, and legal obligations.
Riders First does not authorize service providers to use riders’ SMS opt-in information for their own marketing or promotional purposes.
Information Sharing
Riders First may disclose information when reasonably necessary:
To service providers supporting Riders First operations
To payment processors
To communications providers
To government or regulatory entities when required
To training-program partners when necessary for authorized program administration
To law enforcement or other authorities when legally required
To protect the rights, safety, security, or property of Riders First, riders, staff, or others
In connection with a legitimate business transaction, subject to applicable legal requirements
To the Indiana Bureau of Motor Vehicles, Ride Safe Indiana, or other authorized government programs when necessary for motorcycle-safety program administration, course reporting, rider verification, or endorsement-related purposes
Riders First does not sell personal information for monetary compensation.
Regardless of the circumstances described above, mobile information and SMS opt-in or consent information will not be sold or shared with third parties for their marketing or promotional purposes.
Data Security
Riders First uses administrative, technical, and organizational safeguards designed to protect personal information.
Depending on the information and system involved, safeguards may include:
Authentication
Multi-factor authentication for privileged staff
Role-based access controls
Database access controls
Private document storage
Encryption or protected handling of sensitive information
Server-side authorization
Audit records
Security monitoring
Credential management
Backup and recovery controls
Software and security testing
No electronic system can be guaranteed to be completely secure. Riders First therefore evaluates and improves its security controls as appropriate.
Data Retention
Riders First retains information for as long as reasonably necessary for the purposes for which it was collected and to satisfy legitimate business, training, safety, legal, contractual, accounting, security, dispute-resolution, and recordkeeping needs.
Retention periods may vary by type of information.
Certain records, such as training history, signed waivers, financial records, security records, consent records, and audit history, may be retained for longer periods when necessary to preserve an accurate historical record or meet applicable requirements.
When information is no longer required, Riders First may delete, anonymize, archive, or otherwise securely dispose of it as appropriate.
Your Choices
Depending on the information and circumstances, you may be able to:
Review information through your Rider Portal
Update certain contact information
Request correction of inaccurate information
Manage certain communication preferences
Opt out of SMS by replying STOP
Contact Riders First regarding questions about your information
Some information cannot be immediately changed or deleted when Riders First must preserve an accurate training, financial, waiver, security, audit, or legal record.
Requests involving identity-sensitive information may require verification before Riders First makes a change.
Minors
Riders First may provide eligible training programs to minors where permitted.
Additional parent or legal-guardian consent, waivers, identification, or authorization may be required for participants under 18.
Riders First handles minor-related information only as necessary to administer the applicable training program, satisfy waiver or authorization requirements, and maintain appropriate records.
Third-Party Websites and Services
Riders First websites and communications may contain links to third-party websites or services.
Those third parties operate under their own privacy policies and practices. Riders First is not responsible for the privacy practices of independent third-party websites or services.
Changes to This Privacy Policy
Riders First may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the Last Updated date at the top of this Policy.
Material changes may also be communicated through our website, Rider Portal, registration system, email, or other appropriate means.
Changes to SMS consent language or other version-controlled disclosures may be separately recorded so Riders First can preserve the wording that applied when consent was provided.
Contact Riders First
If you have questions about this Privacy Policy, your personal information, or Riders First privacy practices, please contact:
Riders First LLC: info@riders-first.com
Website: riders-first.com
Additional contact information is available through the Riders First website.
Privacy Policy
Effective Date: September 19, 2026
Last Updated: September 19, 2026
Riders First LLC (“Riders First,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Riders First collects, uses, stores, protects, and shares information when you use our websites, course registration system, Rider Portal, motorcycle training programs, communications, and related services.
This Privacy Policy applies to Riders First websites and digital services, including riders-first.com, our public registration system, Rider Portal, and other Riders First systems that link to this Policy.
Information We Collect
Depending on how you interact with Riders First, we may collect:
Name
Email address
Telephone number
Mailing or residential address
Date of birth
Driver’s license information
Course selections and registration information
Rider Profile information
Attendance and course-completion information
Waivers and electronic signatures
eCourse completion information and uploaded certificates
Motorcycle or training information when applicable
Payment and transaction information
Discount, credit, refund, or fee information
Communications with Riders First
SMS consent and opt-out information
Technical, security, device, browser, and system information
Other information you voluntarily provide to Riders First
We seek to collect only information reasonably necessary to operate our training programs, provide rider services, maintain required records, process transactions, communicate with riders, protect our systems, and comply with applicable requirements.
Registration and Rider Profiles
When you register for a Riders First course, we may create or associate your registration with a permanent Rider Profile.
Your Rider Profile allows Riders First to maintain accurate training and registration records across multiple courses and interactions.
Information associated with your Rider Profile may include contact information, date of birth, driver’s license information, registration history, attendance, course results, waiver status, eCourse status, payment history, and other information needed to administer Riders First programs.
We use safeguards designed to prevent unauthorized access to another rider’s profile or registration.
When identity information cannot be matched reliably, Riders First may route the registration or requested change for authorized staff review rather than automatically combining or modifying Rider Profiles.
Date of Birth and Driver’s License Information
Riders First may collect your date of birth and driver’s license information when reasonably necessary for rider identification, registration requirements, training records, eligibility verification, duplicate-profile prevention, state or program requirements, or other legitimate operational purposes.
Driver’s license information and other sensitive identity information are subject to additional access controls and security protections.
Riders First does not intentionally expose full driver’s license numbers or sensitive identity information through public webpages, text messages, email links, or ordinary administrative displays.
We may use protected server-side matching methods to determine whether registration or identity records correspond to an existing Rider Profile without displaying the underlying sensitive information.
Payments and Financial Information
Riders First uses third-party payment providers, including Stripe, to process applicable online payments.
Riders First does not intend to store complete payment-card numbers, card verification values (CVV), or other full payment credentials within the Riders First platform.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
Riders First may maintain transaction records necessary to document charges, discounts, fees, credits, adjustments, refunds, partial refunds, disputes, chargebacks, reversals, and other financial activity related to a rider’s registration.
These records may include transaction amounts, payment status, provider transaction identifiers, timestamps, and related registration information.
Waivers, Signatures, and Uploaded Documents
Riders First may collect electronic waivers, acknowledgements, signatures, certificates, and other documents required for participation in a training program.
These records may be associated with your registration and Rider Profile.
Uploaded and generated documents are intended to be stored using private access controls and made available only to authorized users with a legitimate need to access them.
Riders First may retain signed waivers and related records as part of the permanent training or Rider History record where appropriate.
eCourse Records
Certain Riders First courses may require completion of an online eCourse or submission of an eCourse completion certificate.
Riders First may collect and maintain information regarding:
Whether an eCourse is required
Completion status
Certificate information
Uploaded completion documentation
Review or approval status
Relevant completion dates
This information may be used to determine course readiness and whether required pre-course tasks have been completed.
Email Communications
Riders First may use your email address to send communications related to:
Registration confirmations
Rider Portal access
Authentication and account security
Password recovery
Course requirements
eCourse requirements
Waivers
Schedule changes
Course reminders
Rescheduling or cancellation
Training records
Customer service
Other legitimate Riders First operational communications
Certain account-security emails may contain time-limited authentication information. Riders First uses security controls intended to protect these communications and related credentials.
SMS and Mobile Information
Riders First offers optional SMS course notifications.
If you affirmatively opt in, Riders First may send transactional text messages concerning your:
Registration
Course requirements
Attendance confirmation
Rider Portal
eCourse or waiver requirements
Schedule
Location
Course reminders
Rescheduling or cancellation
Important operational or course-specific updates
Message frequency may vary. Standard message and data rates may apply.
SMS consent is optional and is not required to register for a Riders First course.
You may opt out of Riders First SMS messages at any time by replying STOP.
For assistance, reply HELP.
Where permitted under the applicable consent rules, replying START may restore SMS notifications after a previous opt-out when valid prior consent exists.
Riders First maintains records of SMS consent, opt-out requests, and related messaging preferences as necessary to honor your choices and document compliance.
Mobile Information and SMS Consent
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
Riders First will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that messaging campaign.
We may share information necessary to provide SMS services, including your telephone number or SMS consent status, with service providers that help Riders First provide and operate the messaging service, including messaging-platform providers, telecommunications carriers, and vendors assisting with message delivery.
Text-messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.
Cookies and Technical Information
Riders First websites and digital services may collect technical information necessary to operate, secure, diagnose, and improve our systems.
This may include:
IP address
Browser type
Device type
Operating system
Date and time of access
Application or system events
Authentication and session information
Security and error information
Pages or functions accessed
Other similar technical information
We may use cookies or similar technologies when reasonably necessary for authentication, security, session management, preferences, functionality, analytics, or system operation.
We do not use technical information to infer sensitive rider characteristics for course eligibility or Rider Profile reporting.
How We Use Information
Riders First may use personal information to:
Process registrations
Maintain Rider Profiles
Administer courses
Determine course readiness
Maintain training and attendance records
Process payments and financial transactions
Provide Rider Portal services
Verify identity
Prevent duplicate or fraudulent registrations
Provide customer service
Send authorized email and SMS communications
Maintain waivers and training documentation
Manage rescheduling, cancellations, and course changes
Protect Riders First systems and information
Investigate technical or security problems
Maintain audit and transaction records
Comply with applicable legal, regulatory, contractual, program, or safety requirements
We do not use personal information for purposes materially unrelated to the reason it was collected without an appropriate basis for doing so.
Indiana Bureau of Motor Vehicles and Ride Safe Indiana
Riders First is an approved motorcycle safety training provider participating in Indiana’s Ride Safe Indiana program.
As part of administering motorcycle training programs and applicable endorsement or program requirements, Riders First may provide certain rider, registration, attendance, course-completion, testing, or related information to the Indiana Bureau of Motor Vehicles (BMV), Ride Safe Indiana (RSI), or other authorized state systems or personnel.
Information provided may include information reasonably necessary to identify the rider, document participation or course results, verify successful or unsuccessful completion, satisfy program reporting requirements, or support applicable motorcycle endorsement processes.
Riders First limits these disclosures to information reasonably necessary for authorized program administration, reporting, verification, or other applicable legal or governmental purposes.
Information provided to the Indiana BMV or Ride Safe Indiana is subject to applicable state and federal requirements and the privacy, records-management, and information-security requirements governing those agencies.
Sharing information with the Indiana BMV or Ride Safe Indiana for authorized motorcycle-safety program administration does not constitute selling or sharing a rider’s mobile information or SMS consent information for marketing or promotional purposes.
Service Providers
Riders First uses service providers to operate portions of our business and technology platform.
Depending on the service, these providers may include companies that provide:
Cloud hosting and database services
Authentication
Payment processing
Email delivery
SMS and telecommunications services
Website and application hosting
Security and monitoring
Document storage
Software development and infrastructure services
These providers may process information only as necessary to perform services for Riders First and subject to their applicable agreements, privacy practices, and legal obligations.
Riders First does not authorize service providers to use riders’ SMS opt-in information for their own marketing or promotional purposes.
Information Sharing
Riders First may disclose information when reasonably necessary:
To service providers supporting Riders First operations
To payment processors
To communications providers
To government or regulatory entities when required
To training-program partners when necessary for authorized program administration
To law enforcement or other authorities when legally required
To protect the rights, safety, security, or property of Riders First, riders, staff, or others
In connection with a legitimate business transaction, subject to applicable legal requirements
To the Indiana Bureau of Motor Vehicles, Ride Safe Indiana, or other authorized government programs when necessary for motorcycle-safety program administration, course reporting, rider verification, or endorsement-related purposes
Riders First does not sell personal information for monetary compensation.
Regardless of the circumstances described above, mobile information and SMS opt-in or consent information will not be sold or shared with third parties for their marketing or promotional purposes.
Data Security
Riders First uses administrative, technical, and organizational safeguards designed to protect personal information.
Depending on the information and system involved, safeguards may include:
Authentication
Multi-factor authentication for privileged staff
Role-based access controls
Database access controls
Private document storage
Encryption or protected handling of sensitive information
Server-side authorization
Audit records
Security monitoring
Credential management
Backup and recovery controls
Software and security testing
No electronic system can be guaranteed to be completely secure. Riders First therefore evaluates and improves its security controls as appropriate.
Data Retention
Riders First retains information for as long as reasonably necessary for the purposes for which it was collected and to satisfy legitimate business, training, safety, legal, contractual, accounting, security, dispute-resolution, and recordkeeping needs.
Retention periods may vary by type of information.
Certain records, such as training history, signed waivers, financial records, security records, consent records, and audit history, may be retained for longer periods when necessary to preserve an accurate historical record or meet applicable requirements.
When information is no longer required, Riders First may delete, anonymize, archive, or otherwise securely dispose of it as appropriate.
Your Choices
Depending on the information and circumstances, you may be able to:
Review information through your Rider Portal
Update certain contact information
Request correction of inaccurate information
Manage certain communication preferences
Opt out of SMS by replying STOP
Contact Riders First regarding questions about your information
Some information cannot be immediately changed or deleted when Riders First must preserve an accurate training, financial, waiver, security, audit, or legal record.
Requests involving identity-sensitive information may require verification before Riders First makes a change.
Minors
Riders First may provide eligible training programs to minors where permitted.
Additional parent or legal-guardian consent, waivers, identification, or authorization may be required for participants under 18.
Riders First handles minor-related information only as necessary to administer the applicable training program, satisfy waiver or authorization requirements, and maintain appropriate records.
Third-Party Websites and Services
Riders First websites and communications may contain links to third-party websites or services.
Those third parties operate under their own privacy policies and practices. Riders First is not responsible for the privacy practices of independent third-party websites or services.
Changes to This Privacy Policy
Riders First may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When we make changes, we will update the Last Updated date at the top of this Policy.
Material changes may also be communicated through our website, Rider Portal, registration system, email, or other appropriate means.
Changes to SMS consent language or other version-controlled disclosures may be separately recorded so Riders First can preserve the wording that applied when consent was provided.
Contact Riders First
If you have questions about this Privacy Policy, your personal information, or Riders First privacy practices, please contact:
Riders First LLC: info@riders-first.com
Website: riders-first.com
Additional contact information is available through the Riders First website.